Privacy Policy

INTRODUCTION

At Voyager Distributing Company Pty Ltd (A.C.N 006 628 379) trading as Kachel (“Kachel” “We” “Us”) your privacy is important to us. We are committed to protecting your privacy when managing your personal information. We have policies and procedures to ensure that all personal information is handled carefully and securely in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”).

Kachel may amend this Privacy Policy from time to time without notice. You should check this page regularly to take notice of any changes. The current version of the Privacy Policy is posted on our website.

This Privacy Policy is governed in all respects by the laws of Victoria, Australia and you agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia.

The purpose of this Privacy Policy is to tell you:

  • what kind of personal information we may gather about you;how we may use that information and the choices you have regarding our use of such information;
  • whether we disclose your personal information to anyone;
  • how you may inquire, access and/or seek correction of your personal information and our access and correction handling procedure; and
  • how you may alert us about an alleged breach of the APPs and our complaint handling procedure.

COLLECTION OF INFORMATION

The types of information that Kachel collects from you will depend on the circumstances of collection and on the service that we are providing to you.

Personal information

The type of personal information collected will be directly related to the specified purpose it has been collected for. How much of your personal information that you choose to disclose to us is completely up to you. The only way we know something about you personally is if you provide it to us. However, failure to provide certain information may result in Kachel being unable to provide you with the relevant product or service. We will make you aware of the purpose for which we collect the personal information and, where possible, the consequences of not providing it at the time of collection.

For example:

  • If you request products or services from us in-store or via our online shopping facility, we may collect information such as your name and contact details (ie billing and/or postal address, phone/fax number(s) or email address), date of birth and/or credit card details.
  • If you sign up to use a particular service such as our newsletter(s) and e-newsletters, mail outs (about product updates and developments, special events or promotions), loyalty or rewards program(s) or enter into a competition operated by us, we may collect information such as your date of birth and your interests and any other information required to provide that service to you (in addition to your name and contact details).
  • If you participate in any surveys we, or a third party service provider acting on our behalf, may conduct from time to time on our website, personal information relating to your survey responses.
  • If you make an inquiry, provide feedback or make a complaint to us, we may collect your name and contact details.
  • If you are applying for employment with us, we may collect any information that is relevant to such employment including:
    • your name and contact details (ie residential address, phone number(s) and/or email address)
    • any other information relevant to the recruitment process (including any information contained in the application form and your resume).

You acknowledge that the personal information we collect from you is your own information or information which you have been authorized to provide us.

Sensitive information

Kachel does not generally collect sensitive information as defined under the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records or health information. However, subject to obtaining your prior consent, Kachel may collect sensitive information from you in the course of considering an application for employment.

Unsolicited information

Where unsolicited information is received by Kachel (such as through our Facebook page or other social media platforms) we will determine, within a reasonable period of time, whether or not we would be permitted to collect the information under the APPs. If it would not be permitted for Kachel to collect the information, we will destroy the information or ensure it is de-identified as soon as practicable. Otherwise, Kachel may retain the information in accordance with the terms of this policy.

Anonymous information

We may also collect information about visitors to our website(s). For example, we may collect:

  • statistical information about the number of visitors to the websites and the date, time and duration of visits;
  • the name of the domain/URL from which you access our websites;
  • the internet protocol address.

However, we do not collect information about the identity of the visitors unless they voluntarily provide that information.

Cookies

Cookie Policy:

We use “cookies” when you visit our website. It is a technology that enables us to personalise our service to you and track the patterns of behaviour of visitors to the website. By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, your user experience may be affected and you might not be able to take advantage of certain functions. There are four main types of cookies – here’s how and why we use them:

Analytics Cookies:

These cookies allow us to measure and analyse how our customers use the website, to improve both its functionality and your shopping experience.

Customer Preference Cookies:

When you are browsing or shopping, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

Targeting and/or Advertising Cookies:

These cookies are used to deliver marketing and advertising materials that are relevant to you.

Changes to this policy:

If you have any questions, feedback or complaints please contact us at info@kachel.com.au

METHOD OF COLLECTION

This personal information will only be collected through lawful and fair means and not in an unreasonably intrusive way.

Kachel collects your personal information when you deal with us directly, including via our website(s) or our Facebook page, via forms or correspondence (i.e. by mail or email), over the phone or in person.

Kachel may also collect personal information through our related bodies corporate and our third party service providers (such as data relating to survey responses) so that we may provide a better or more relevant product to you.

USE OF INFORMATION

Use of personal information

Kachel will use the personal information you have chosen to provide us for the purpose for which you provided it or a related secondary purpose which you would reasonably expect. Kachel will not use it for any other purpose without your consent, unless permitted or required by law.

Generally, we will use your personal information for the following purposes:

  • providing the products and/or services you have requested from Kachel including for example:
    • to process sales transactions (whether in store or online);
    • to deliver the products or services to you;
    • to register you for a service requested by you, such as our newsletter(s) and e-newsletters, mail outs, rewards program(s) or competitions and administering such services;
    • to manage warranty claims;
    • to respond to any inquiries, feedback or complaints made by you; and
  • direct marketing of products and services which we believe may interest you, including product updates and developments, special events or promotions;
  • assisting us to improve our products and services and making them more relevant to you;
  • assisting us to improve our website(s) or Facebook page;
  • processing and assessing employment applications for current and future positions; and
  • otherwise managing our internal business operations and processes.

Direct marketing

Kachel will only use your personal information for the purpose of direct marketing activities where we have obtained your consent to do so, or in circumstances where we have collected the information directly from you and you would reasonably expect that your personal information would be used or disclosed for this purpose. We may also share your personal information with our related entities, so that they can provide you directly with marketing material about their products and services.

Kachel will provide you with the opportunity to “opt out” of receiving marketing materials at the time of collection and/or at any time afterwards by either unsubscribing from the email service or contacting our Privacy Officer via the contact details provided below. If you have registered with us online via our online shopping facility or e-newsletter service, you may also “opt out” of receiving future marketing materials at any time by logging into the account settings area of our website.

Use of anonymous information

Kachel gathers anonymous information to:

  • monitor the use of our website(s);
  • help us make improvements to the website(s); and
  • offer relevant information and services to as many users as possible.

DISCLOSURE

There will be occasions where it will be necessary for Kachel to disclose your personal information to third parties.

Kachel may disclose your personal information to:

  • contractors and third party service providers on a confidential basis that we use in the ordinary course of our business to assist with the delivery of the product or service. This includes organisations such as marketing agencies, data processing companies, printing and mailing houses, delivery companies, or finance agencies or debt collection agencies;
  • other members of Kachel’s corporate group for marketing purposes (subject to obtaining your prior consent);
  • government authorities or other third parties as required by law; or
  • any other purpose that you have consented to.

NO SALE OF PERSONAL INFORMATION

Under no circumstances will Kachel sell or receive payment for licensing or disclosing your personal information.

SECURITY

The security of your information is important to us. Kachel operates secure data networks that are designed to protect your privacy and security. When we have collected information about you it cannot be seen or modified by anyone else. Kachel has implemented generally acceptable standards of technology and operational security to ensure personal information (in both physical and electronic form) is protected against loss, misuse, interference and unauthorized access.

Only authorized Kachel personnel and contractors are provided access to personal information and have agreed to ensure the confidentiality of this information. Reasonable steps are taken to destroy or permanently de-identify any personal information that is no longer required.

We review and update our security measures in light of current technologies. You should however be aware that the internet is not a secure environment and information sent via the internet (including email) cannot be guaranteed to be totally secure.

While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your account details confidential, access is limited and encourage you to use a unique and strong password, limit access to your computer and log out after use. If you become aware of unauthorised access, please let us know as soon as practicable.

DATA QUALITY, ACCESS AND CORRECTION

Access

If you are a subscriber to one of our online services or products or loyalty programs, you may access your personal information at any time by accessing your subscriber/account details via the relevant facility on our websites.
Otherwise, you may at any time, request access to personal information that Kachel holds about you by making a request to our Privacy Officer at the address or email address below.

We will endeavour to process any requests for access to personal information within a reasonable period of time. Where possible, we will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested, or providing you with a summary of the information held. If we need to deny your request for access we will let you know why and inform you how you may lodge a complaint regarding this decision. Generally this will only be in cases where providing access would be unlawful or is subject to a potential legal claim or proceeding.

Kachel may charge a nominal fee for supplying personal information.

Correction

We will try to ensure that all information we collect, use or disclose about you is accurate, complete, up-to-date and relevant to the service being provided.

If you are a subscriber to one of our online services or products, you may change your personal information at any time by accessing your subscriber/account details via the relevant facility on our website(s).

Otherwise, if you discover or suspect that there is an error or information is missing, please forward your request for correction to our Privacy Officer in writing at the address or email address below. Our Privacy Officer will consider your request and as soon as practicable manage the correction of your personal information and will update you in writing. If your correction request is refused, our Privacy Officer will provide you within a reasonable period of time the reasons for such refusal and inform you of the complaint process (see below).

COMPLAINTS ABOUT PRIVACY AND OUR COMPLAINT HANDLING PROCEDURE

If you have any complaints relating to the management of your personal information or if you believe there has been a breach of the APPs by Kachel, please forward your complaint in writing to our Privacy Officer at the address or email address below.

Our Privacy Officer will consider the complaint and advise you of their decision in writing within a reasonable time from receipt of the complaint.

If our Privacy Officer decides that there has been a breach of the APPs, s/he will endeavour to ensure that the breach is rectified within 30 days from the date of the decision and will update you in writing. If the breach has not been rectified within 30 days, then our Privacy Officer will inform Kachel’s Managing Director in order to resolve the matter.

If you are still not satisfied after lodging a complaint with us and given us a reasonable time to respond, then we suggest that you contact the Office of the Australian Information Commissioner by:

Phone: 1300 363 992 (local call cost, but calls from mobile and pay phones may incur higher charges). If calling from overseas (including Norfolk Island): +61 2 9284 9749

TTY: 1800 620 241 (this number is dedicated to the hearing impaired only, no voice calls.)

TIS: Translating and Interpreting Service: 131 450 (If you don’t speak English or English is your second language and you need assistance and ask for the Office of the Australian Information Commissioner)

Post: GPO Box 2999 Canberra ACT 2601

Fax: +61 2 9284 9666

Email: enquiries@oaic.gov.au

CONTACT PRIVACY OFFICER

Please contact our Privacy Officer on the contact details below if you would like to:

  • inquire about or request access and/or update your personal information;
  • report an alleged breach of your privacy rights or make a complaint; or
  • talk to our Privacy Officer about our Privacy Policy.

Please contact:

privacyofficer@kachel.com.au

MISCELLANEOUS

“Personal information” has the same meaning as in the Privacy Act.

“Website(s)” refers to all websites which are owned, operated or under the control Kachel including www.kachel.com.au

Kachel reserves the right to modify or amend this Privacy Policy at any time. The effective date will be displayed at the beginning of the policy. To keep visitors informed, Kachel will notify users of changes to our Privacy Policy by prominently identifying the alteration for a period of not less than two weeks on our website.

FURTHER INFORMATION ON PRIVACY

For more information about your privacy rights in Australia, visit the Office of the Australian Commissioner’s website, www.oaic.gov.au

CREDIT REPORTING POLICY

CREDIT APPLICATIONS BY BUSINESSES FOR OUR SERVICES

Kachel provides ‘commercial credit’ for the purposes of the Privacy Act to businesses who apply for credit in relation to our goods and services. We do not provide any consumer credit.

References to "you" and "your" in this credit reporting policy are references to individuals in relation to whom we hold credit information or credit eligibility information for the purposes of the Privacy Act in connection with such credit. This policy provides details about our management of such information.

HOW WE COLLECT AND HOLD ‘CREDIT INFORMATION’ AND ‘CREDIT ELIGIBILITY INFORMATION’ ABOUT YOU

"Credit information" relates mainly to your credit-related dealings with us and comprises various types of information collected by credit reporting bodies ("CRBs") that report on consumer credit worthiness. We may collect or generate various categories of ‘credit information’ about you.

We may also collect "credit eligibility information" about you, which is mostly information provided by CRBs relating to your dealings with other credit providers (for example, financial institutions that provide you with loans or other businesses that provide you with credit in connection with their products or services).

"Credit information" and "credit eligibility information" may include:

  • identification information: such as your name, address, date of birth or employer;
  • consumer credit liability information: being information about consumer credit accounts you hold with other credit providers;
  • details about information requests made to CRBs: such as the fact that we or another credit provider have requested credit reporting information about you from a CRB to assess a credit application and various details about the credit you have applied for;
  • default information: being information about overdue payments owed by you in connection with consumer credit which have been disclosed to a CRB by other credit providers;
  • payment information: being information that an overdue payment has been repaid;
  • information about consumer credit-related serious credit infringements;
  • new arrangement information: being information about certain credit-related arrangements you may have entered with another credit provider in connection with a consumer credit default or serious credit infringement;
  • court proceedings information: being information about certain credit-related judgments;
  • personal insolvency information: being information recorded in the National Personal Insolvency Index about bankruptcy or various other insolvency-related matters;
  • publicly available information about activities relating to credit worthiness.

Credit eligibility also includes credit worthiness information that we may derive from data we receive from a CRB, such as a credit risk score.

We may collect credit information about you in any of the circumstances described above under the heading "How we collect your personal information" above. We collect credit eligibility information from CRBs but may collect it from other third parties where permitted by the Privacy Act (such as from other credit providers with your consent).

We store and safeguard your credit information and credit eligibility information in the manner described in the Privacy Policy above.

HOW WE USE AND WHEN WE DISCLOSE YOUR CREDIT INFORMATION AND CREDIT ELIGIBILITY INFORMATION

We may disclose your credit information to CRBs. Those CRBs may then include that information in credit reporting information that they provide to other credit providers to assist them to assess your credit worthiness. For example, we may disclose to a CRB the type of commercial credit, and the amount of credit sought in your application for credit with us. We may also use and disclose your credit information for other purposes and in other circumstances as described in the Privacy Policy above when permitted to do so by the Privacy Act.

Our use and disclosure of credit eligibility information is regulated by provisions of Part IIIA of the Privacy Act and the Credit Reporting Privacy Code. We will only use or disclose such information for purposes permitted by these provisions, such as:

  • to process an application for credit with us in relation to our goods and services;
  • to manage the commercial credit we provide and collect overdue payments; or
  • where a disclosure is required or authorised under an Australian law or a court/tribunal order.

CORRECTION OF AND ACCESS TO CREDIT INFORMATION AND CREDIT ELIGIBILITY INFORMATION

To request correction of, or access to, your credit eligibility information please see the heading “Correction and access” above

COMPLAINTS REGARDING OUR COMPLIANCE WITH CREDIT REPORTING REQUIREMENTS

If at any time you would like to make a complaint about whether we have complied with Part IIIA of the Privacy Act or with the Credit Reporting Privacy Code please contact our Privacy Officer at privacyofficer@kachel.com.au so that we may resolve your concerns.

If you make such a complaint, we will write to you as soon as possible acknowledging that we have received your complaint and setting out how we will deal with it. We will endeavour to investigate and resolve your complaint within a reasonable period of time. We may need to consult with a CRB or another credit provider to do so. If we need more than 30 days to resolve your complaint, we will advise you of the reasons for the delay and ask for your consent to extend this day period.

SHOPIFY

Kachel has engaged Shopify Inc (a Canadian corporation) (Shopify) to provide hosting, software and e-commerce services for the Website, which includes provisioning, authenticating and processing payments of online orders. In order to provide these services, Shopify will also collect personal information from you on our behalf, including your name, phone number, shipping and billing address, payment details, IP address and device data. The Shopify Privacy Policy will govern the collection, use and storage, and access to, your personal information collected by Shopify. In certain circumstances, Shopify or an associated entity, Shopify (Ireland) Limited (an Irish corporation) (Shopify Ireland) may use a third party payment processor, Stripe Payments Australia Pty Ltd (ACN 160 180 343) (Stripe) as a payment processor to accept and process credit card, debit card and other types of card payments with respect to the sales of Kachel products and services in the operation of its Shopify Payments service. They govern this payment processing service and the collection, use and disclosure of your personal information collected by Shopify, Shopify Ireland and/or Stripe.